Find answers to common questions about using Kaya Marketplace.
Pre-register on the waitlist by choosing your role (retailer, wholesaler, driver, or shipper) and your location. We activate areas in waves — you'll receive an email when your area opens. Once activated, complete your profile and start trading or shipping.
Kaya supports Mobile Money, Card, Bank Transfer, and Cash on Delivery (COD). Availability depends on order type and partner settings. Payments are processed securely via Paystack. If you need a refund, raise a dispute through the platform and our team will review the evidence and respond.
Once your order or shipment is dispatched, you can track it in real time with milestone updates (picked up, in transit, delivered). Drivers upload proof-of-pickup and proof-of-delivery photos so you have a clear record of every step.
We verify all users to keep the platform safe. Depending on your role, you may need to provide a valid ID, business registration, or vehicle documents. Verification is quick — most accounts are activated within 24–48 hours.
If you need help, email us at [email protected] or use the contact form on our website. Our team responds to enquiries as quickly as possible.
Email us at [email protected] or use our contact form.
